Refund Policy

Our Commitment to Satisfaction

At FlowPic, we strive to deliver high-quality AI-generated headshots that meet your professional needs. We understand that sometimes technical issues may occur, and we're committed to making things right.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of purchase under the following conditions:

• The AI service fails to generate any headshots due to technical errors
• You experience system errors that prevent you from accessing your generated headshots
• The service is unable to process your uploaded photos
• You receive corrupted or unusable files

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team within 7 days of your purchase
2. Provide your order number and registered email address
3. Describe the technical issue you encountered
4. Include any relevant screenshots or error messages
5. Our support team will review your request within 24-48 hours

Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• You will receive an email confirmation when the refund is processed
• Your account credits will be adjusted accordingly

Non-Refundable Situations

Refunds are not available in the following cases:

• Requests made after 7 days from the purchase date
• Dissatisfaction with the artistic style or quality of AI generation (subjective preferences)
• After you have downloaded your generated headshots
• If you provided low-quality input photos that affected the output
• Change of mind or no longer needing the service
• Credits that have already been used to generate headshots

Quality Concerns

While subjective quality concerns are generally non-refundable, we review each case individually. If you're unsatisfied with your results, please contact our support team. We may offer:

• Tips for better photo uploads
• A one-time regeneration with improved photos
• Additional credits at our discretion

Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation supporting your claim
• Contact your payment provider to dispute the charge (as a last resort)

Contact Support

For refund requests or questions about this policy, please contact us at:

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our service constitutes acceptance of any modifications.